FORA’s platform aimed to transform the organization's extensive array of conversations, meetings, and documents into a structured framework, enabling employees to take decisive actions effectively. My role as a UX designer involved analyzing Fora's UX problems during its growth phase and devising effective solutions for improvement.
Nov 2023 - Dec 2023
UX Designer
Heuristic evaluation, wireframes, design exploration
2 Product Designers, 1 Product Manager, 1 Front-end, 5 Back-end Developers and QA Engineers
User needs
User problems
We developed a timeline for heuristic evaluation and design iteration:
In my review process of the Fora platform, I used Jakob Nielsen's 10 heuristics that are proven to be reliable in UX evaluation. Here some examples of my evaluation:
Consistency and standards
Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.
Before
After
Help users recognize, diagnose, and recover from errors
When a Fora-enabled meeting is interrupted, the system should clearly communicate the issue in plain language and offer simple, actionable solutions. I proposed to notify the user about the interruption or stoppage of the meeting: 1) send a message via email; 2) send notification in app.
Aesthetic and minimalist design
Given the limited screen space on mobile devices, the table redesign should focus on presenting only the most essential information in a clean, uncluttered manner.
Before
After
User support tickets decrease from 200 per month to 80 per month, a 60% reduction
